Bluecat Guitars

incorporating reaper guitars

Instrument Warranty and Guarantee


Bluecat Guitars warrant their Instruments to be free from defects in materials and workmanship allowing for ‘hand made’ influences for as long as it is owned by the original retail purchaser for a period on one (1) year from the date of original purchase. Pickups, switches, jacks, controls, all electronic components, tuning machines, hardware, pickguards, plated surfaces are also warranted for a period of one (1) year from the date of original purchase. This warranty applies only to the original purchaser.

All Guitars are sold as ‘second hand’ as they are Kits assembled and finished by myself.

IMPORTANT: PLEASE RETAIN ORIGINAL SALES RECEIPT AS PROOF OF PURCHASE VALIDATING THIS LIMITED WARRANTY

To claim under this Guarantee in the first instance contact Bluecat Guitars by
email describing the problem.

On acceptance by Bluecat Guitars return the complete instrument to Bluecat Guitars, with a copy of your sales receipt as proof of purchase, together with a note describing all faults during the applicable warranty period. Defective components that qualify for coverage under this warranty will be repaired or replaced (at our discretion) without charge.

All transportation, insurance and freight charges associated with warranty service is the responsibility of the purchaser.

LIMITATIONS AND EXCLUSIONS

The following items are not covered by this warranty:
  1. Fret wear, saddle wear, nut wear, strings and batteries.
  2. Setups, adjustments or routine maintenance of any kind.
  3. Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non approved polishes.
  4. Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
  5. Any damage to an instrument resulting from customisation or modification by original purchaser or third party..
  6. Normal wear and tear on any part of the instrument, jacks, controls, switches, plated surfaces, tuning machines, pickguards etc.
  7. All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of Nature.
  8. Any instrument, whose serial number is missing, altered or tampered with in any fashion.
  9. Any instrument purchased from anyone other than Bluecat Guitars.
  10. Instruments that have been serviced by anyone other than Bluecat Guitars.